Prepared Remarks of CFPB Director Rohit Chopra in Great Falls, Montana on Relationship Banking and Customer Service

CFPB Director Rohit Chopra’s statement on Relationship Banking and Customer Service.

CFPB Director Rohit Chopra's statement on Relationship Banking and Customer Service.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/prepared-remarks-of-cfpb-director-rohit-chopra-in-great-falls-montana-on-relationship-banking-and-customer-service/

CFPB Launches Initiative to Improve Customer Service at Big Banks

The Consumer Financial Protection Bureau (CFPB) is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to reque…

The Consumer Financial Protection Bureau (CFPB) is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to requests for information about their accounts from large depository institutions. In today’s Request for Information, the CFPB seeks data about, and consumer experiences with, the obstacles that may prevent people from receiving high standards of customer service and high-quality human interactions with their banks or credit unions.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-launches-initiative-to-improve-customer-service-at-big-banks/

Director Chopra's Opening Remarks to the Community Bank and Credit Union Advisory Councils

Director Chopra remarks at the April 7, 2022 combined CBAC & CUAC meeting.

Director Chopra remarks at the April 7, 2022 combined CBAC & CUAC meeting.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/director-chopras-opening-remarks-to-the-community-bank-and-credit-union-advisory-councils/

Consumer Financial Protection Bureau Issues Rule on Higher-Priced Mortgage Loan Escrow Exemption

On January 19, 2021, the Consumer Financial Protection Bureau issued a final rule to implement a requirement of the Economic Growth, Regulatory Relief, and Consumer Protection Act.

On January 19, 2021, the Consumer Financial Protection Bureau issued a final rule to implement a requirement of the Economic Growth, Regulatory Relief, and Consumer Protection Act.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/consumer-financial-protection-bureau-issues-rule-on-higher-priced-mortgage-loan-escrow-exemption/

Consumer Financial Protection Bureau and National Credit Union Administration Sign Memorandum of Understanding

The Consumer Financial Protection Bureau and the National Credit Union Administration announced a Memorandum of Understanding agreement to improve coordination between the agencies related to the consumer protection supervision of credit unions over $1…

The Consumer Financial Protection Bureau and the National Credit Union Administration announced a Memorandum of Understanding agreement to improve coordination between the agencies related to the consumer protection supervision of credit unions over $10 billion dollars in assets.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/consumer-financial-protection-bureau-and-national-credit-union-administration-sign-memorandum-of-understanding/

Consumer Financial Protection Bureau Requests Information on the Impact of the CARD Act Regulations on Small Entities and the Consumer Credit Card Market

The Consumer Financial Protection Bureau issued a request for information to examine the impact of the rules that implement the Credit Card Accountability Responsibility and Disclosure Act of 2009.

The Consumer Financial Protection Bureau issued a request for information to examine the impact of the rules that implement the Credit Card Accountability Responsibility and Disclosure Act of 2009.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-rfi-card-act-regulations-small-entities-and-consumer-credit-card-market/

Consumer Financial Protection Bureau Issues Notice of Proposed Rulemaking on Remittance Rule

The Consumer Financial Protection Bureau (Bureau) issued a Notice of Proposed Rulemaking (NPRM) relating to the Remittance Rule (Rule).

The Consumer Financial Protection Bureau (Bureau) issued a Notice of Proposed Rulemaking (NPRM) relating to the Remittance Rule (Rule).

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-issues-notice-proposed-rulemaking-remittance-rule/

Consumer Financial Protection Bureau Recommends Financial Institutions Report Suspected Financial Exploitation of Older Adults

The Consumer Financial Protection Bureau (Bureau) today issued an updated advisory to financial institutions urging them to report to the appropriate local, state and federal authorities whenever they suspect that an older adult is the target or victim…

The Consumer Financial Protection Bureau (Bureau) today issued an updated advisory to financial institutions urging them to report to the appropriate local, state and federal authorities whenever they suspect that an older adult is the target or victim of financial exploitation. 

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/bureau-recommends-financial-institutions-report-suspected-financial-exploitation-older-adults/