Category: Consumer complaints

CFPB Report: Consumer Complaint Submission Patterns Vary by Demographic Characteristics of Census Tract

The Consumer Financial Protection Bureau (CFPB) today released its first in-depth report analyzing complaint submission patterns by U.S. Census tract. The report, “Consumer complaints throughout the credit life cycle, by demographic characteristics,” f…

The Consumer Financial Protection Bureau (CFPB) today released its first in-depth report analyzing complaint submission patterns by U.S. Census tract. The report, “Consumer complaints throughout the credit life cycle, by demographic characteristics,” finds that the complaints from wealthier communities and communities with higher percentages of white, non-Hispanic residents were more frequently about loan origination and performing servicing, while the complaints from communities of color and lower income communities were more frequently about credit reporting, identity theft, and delinquent servicing.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-report-consumer-complaint-submission-patterns-vary-by-demographic-characteristics-of-census-tract/

Prepared Remarks of Acting Director Uejio For AFR’s Celebration of the CFPB’s 10th Birthday

Acting Director Dave Uejio remarks at the Americans for Financial Reform’s Celebration of the CFPB’s 10 Year Anniversary.

Acting Director Dave Uejio remarks at the Americans for Financial Reform’s Celebration of the CFPB’s 10 Year Anniversary.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/prepared-remarks-acting-director-uejio-afrs-celebration-cfpbs-10th-birthday/

CFPB Annual Complaint Report Highlights More Than a Half-Million Complaints Received in 2020

Today, the Consumer Financial Protection Bureau (CFPB) provided to Congress the Consumer Response Annual Report for 2020. The impact of the COVID-19 pandemic on the consumer financial marketplace is reflected in the increase of complaints submitted to …

Today, the Consumer Financial Protection Bureau (CFPB) provided to Congress the Consumer Response Annual Report for 2020. The impact of the COVID-19 pandemic on the consumer financial marketplace is reflected in the increase of complaints submitted to the CFPB.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-annual-complaint-report-highlights-more-than-a-half-million-complaints-received-in-2020/

Oral Testimony of Director Kraninger Before the House Financial Services Committee

Chairwoman Waters, Ranking Member McHenry, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequ…

Chairwoman Waters, Ranking Member McHenry, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequality and confronting the unprecedented pandemic.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/oral-testimony-director-kraninger-house-financial-services-committee/

Oral Testimony of Director Kraninger Before the Senate Banking Committee

Chairman Crapo, Ranking Member Brown, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequality…

Chairman Crapo, Ranking Member Brown, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequality and confronting the unprecedented pandemic.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/oral-testimony-director-kraninger-senate-banking-committee/

CFPB Announces New Capability for the Consumer Complaint Database, Expands Ability to View Complaint Data Over Time

The Consumer Financial Protection Bureau announced the addition of a trends view to the Consumer Complaint Database.

The Consumer Financial Protection Bureau announced the addition of a trends view to the Consumer Complaint Database.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-announces-new-consumer-complaint-database-capability/

CFPB Releases Updated COVID-19 Consumer Complaint Data

The Consumer Financial Protection Bureau issued an updated Complaint Bulletin, analyzing the more than 8,000 complaints it received from January through May 2020 that mention coronavirus or related terms (“coronavirus keywords”).

The Consumer Financial Protection Bureau issued an updated Complaint Bulletin, analyzing the more than 8,000 complaints it received from January through May 2020 that mention coronavirus or related terms (“coronavirus keywords”).

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-releases-updated-covid-19-consumer-complaint-data/

Remarks by Director Kraninger During Consumer Data Industry Association Webinar

Good afternoon. Thank you, Francis, for the introduction. I appreciate the opportunity to be with you today and I look forward to the day when we all will be able to meet safely in-person once again.

Good afternoon. Thank you, Francis, for the introduction. I appreciate the opportunity to be with you today and I look forward to the day when we all will be able to meet safely in-person once again.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/remarks-director-kraninger-consumer-data-industry-association/

Consumer Financial Protection Bureau Issues Consumer Complaint Bulletin

The Consumer Financial Protection Bureau issued a report analyzing the complaints received during the COVID-19 pandemic.

The Consumer Financial Protection Bureau issued a report analyzing the complaints received during the COVID-19 pandemic.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/cfpb-issues-consumer-complaint-bulletin/

Director Kraninger Remarks During National Association of Realtors 2020 Legislative Meetings

Good afternoon. It would have been great to see all of you in person, but I thank you for the opportunity to be with you here today virtually during these difficult and unprecedented times.

Good afternoon. It would have been great to see all of you in person, but I thank you for the opportunity to be with you here today virtually during these difficult and unprecedented times.

Read more / Original news source: https://www.consumerfinance.gov/about-us/newsroom/director-kraninger-remarks-national-realtors-association-2020/